Altran Digital Assistant & Chatbot

Altran provide a digital assistant software that increases customer experience, lower costs and free internal resources. Add it as a digital co-worker to your customer services team, your HR-departement or similar, and gain 24/7 availability, instant scaling to customer demand as well as real time insights to requests. All through a human-centered chat bot interface.

Add an AI-powered digital co-worker to your team

IMPROVE CUSTOMER SERVICE
Customer behavior is changing. Respond to users 24/7 to support buying decisions, responding to orders, or give internal support – when your clients need it and where they are – web, mobile or other channels, such as Messenger.

FREE UP RESOURCES
While our assistant automate responses to your clients, your team can focus on more complex issues. We respond easily to recurring requests, and integrate with back-end systems to browse products, respond to individual requests etc.

LOWER YOUR COSTS
Using our digital assistant to automate responses, workload can decrease with up to 80%. Taking staffing and training processes, or multi-language needs into account, we help you improve your ROI.

GAIN DATA-DRIVEN INSIGHTS
Our digital assistant feeds real time data into your analytics dashboard, so you can take data driven decisions on what to improve. Use both built in AI to continuously train the assistant, or the data analytics dashboard to perfect your services.

Flattered and Microsoft partnered with Altran Cloud Center to develop an AI based digital assistant (chat bot), to offload customer service team for customer requests.

Integrating with order and return backend systems users are served by the chatbot at 24/7 without escalating costs for Flattered, expecting above 70% offload for the customer service team.
Flattered.se Online retailer owned by Isabella Löwengrip

The Value

As up to 80% of requests to customer service departements handles repeatedly asked questions, companies struggle to achieve the excellent sales support that is expected and desperately needed in today´s online retail.

Altran’s retail chatbot adds usability designed digital assistant to your company’s sales support staff to answer all of these questions 24/7, politely, accurately and understandably, using Artificial Intelligence to interpret questions and respond to each customer individually – scaling to as many customers as needed

Our references case say it all, online retailer Flattered have automated responses using Altran’s digital assistant with 70% in the first two months. By integrating to back end e-commerce systems the digital assistant can handle general inquiries as well as customer specific questions such as order or return status, freeing up time for staff to focus on value added sales conversion.

Altran’s Digtial Assistant is an all Microsoft based solution available as-a-service that utilizes the AI in Cognitive Services. With 45 000 employees as global capacity and deep industry & vertical domain knowledge, Altran can support any client scenario and implementation